Blog

Meet Your Configurator Crew

Posted by Whitney Williams on Dec 11, 2018 11:45:00 AM

It’s hard to imagine it now, but there were once dim days in the world of configurable assets. Dedicated salesmen and women persevered, selling accessories at the point of sale with little more than a digital catalog at their fingertips. Customers closed their eyes and tried hard to imagine roof racks on their new car or truck.

Taking a leap of faith, customers added said roof racks to their cart and gazed out into the sunset over a looming stack of paper we-owes, just imagining. A tumbleweed rolled by as coffee was delivered via cart and donkey. Yes, they were desolate days.

Read More

Topics: Accessories System, Questions, Dealership, Vehicle Personalization, accessories, Showroom, staff, relationships, configurator

3 ways to personalize your personalization catalogue

Posted by Whitney Williams on Dec 6, 2018 11:45:00 AM

Our “have it your way” society is hungry for more monogram stickers, a broader array of window tint options, engines that purr in another language, and decoupage. Dealer principals all over America are behind closed doors pouring over staggering statistics about vehicle personalization. Some laugh with delight, others cry at the seemingly insurmountable behemoth.

Whether you find joy or sorrow in the multi-billion dollar “uniquely mine” industry, one thing remains true: this consumer trend isn’t going away. So how can a dealer effectively keep climbing a mountain that’s still growing? Stay active, grasshopper.

Read More

Topics: Accessories System, Sales Best Practices, Improve CSI, Increase Profits, Dealership, Vehicle Personalization, accessories, sales team, Accessories sales, online catalog, increase sales

Using Content To Acquire Customers Online

Posted by Jason Lancaster on Nov 15, 2018 11:00:00 AM

When it comes to marketing your accessories business online, content is king. Whether you have an off-road or performance shop looking to grow your local accessories business, or a dealership trying to increase new car buyer accessories sales, content is key to your marketing goals.

In this article, we want to share some successful content marketing strategies that are designed to boost visits to your website via organic search. However, the content described below will also help you market your business on social media, and give you some great info to share in an email newsletter.

Read More

Topics: Marketing, Dealership, Vehicle Personalization, accessories, staff, sales team, sales, seasonal, Millenials, accessories installations, Best Practice, success, relationships, Accessories sales, tips, creative, configurator, increase sales, content, social media

4 Ways to Profit From Personalization

Posted by Whitney Williams on Nov 5, 2018 1:00:00 PM

Accessorizing at the point of sale taps into a multi-billion dollar industry.

Individualism is growing like kudzu and there’s no place for a well-meaning base model to hide. In our “have it your way” society, there are over 30 shades of white paint selections for your new bathroom, a monogram for everything you own, and one too many shows dedicated to making a consumer’s house “more you.”

Automotive is no exception with vehicle personalization clocking in as a $200 billion dollar industry (plus or minus a few billion, but who’s counting?). In 2018 there’s not a dealership in the country, from corporate mega complex to mama and papa’s discount Ford store, that can afford to ignore personalization and we’re here to help you pull this thing off.

Read More

Topics: Improve CSI, Dealership, Vehicle Personalization, accessories, accessory program, F&I, drive, relationships, Accessories sales, tips, configurator, online catalog, increase sales, we-owe

Best Practice: Eliminating Paper We-Owe

Posted by Whitney Williams on Oct 22, 2018 11:30:00 AM

The we-owe document is a staple of the automotive world. This invaluable document originated out of a need to protect both dealer and customer, but stacks of paper documents leave both parties wanting.

Documentation is the key to professionalism and protection, so why take any risks when it comes to such an important step in the sale? Effectively protecting the dealership’s interest and providing that same comfort for your client saves time and confusion for all involved.

It’s time to bury the paper we-owe for good.

Read More

Topics: Accessories System, Customer Retention, Improve CSI, Process Training, Dealership, Vehicle Personalization, accessories, Educate, customers, eCommerce, Best Practice, success, Accessories sales, configurator, online catalog, increase sales, we-owe

Behind your configurator is a Renaissance man

Posted by Whitney Williams on Sep 6, 2018 1:02:40 PM

It was the 1970s in a suburban neighborhood in Shelby, North Carolina. Preschool paleontologist hopeful, James Brooks, was pouring over his newest dinosaur book from the local library when his highly detailed young mind zeroed in on it. National Geographic had clearly, unapologetically illustrated a dinosaur’s hand in the improper position and with too many fingers.

James couldn’t stand for it.

Read More

Topics: Presentation Tools, Process Training, Marketing, Dealership, Vehicle Personalization, staff, Insignia Group, creative, graphics, configurator, online catalog

3 Reasons why your service drive should be your strong arm

Posted by Whitney Williams on Aug 2, 2018 11:15:00 AM

It’s past time to stop putting all our eggs into the front of the house’s basket. The service department has an incredible opportunity to create a lasting relationship, build repeat business, generate referrals, upsell, and generally add sprinkles and butterflies to the customer experience.

Selling accessories at the point of sale brings customers (cheerfully) into the service department (sans selling a vehicle with accessories already installed). Your customer is pleased to return to get their accessories installed, and the door of opportunity is flung wide open.

Read More

Topics: Accessories System, Customer Retention, Increase Profits, Dealership, Vehicle Personalization, accessories, Showroom, accessories installations, Educate, customers, Best Practice, success, service, drive, relationships

Top 3 reasons service writers are your best sales people

Posted by Patrick Blackburn on Jul 25, 2018 11:30:00 AM

When I visit a dealership to help them devise strategies that will increase their accessory sales, several common themes appear. All (well, most) parts departments are heavily focused on selling accessories. That’s their job. Fewer stores have their sales teams focused on this part of their business, though most agree that this is something they should be practicing consistently. Almost no stores focus on the department that interacts with their entire customer base—the service department.

Read More

Topics: Accessories System, Sales Best Practices, Increase Profits, Customer Success, Dealership, Vehicle Personalization, accessories, Showroom, staff, sales team, sales, accessory program, Educate, customers, Best Practice, service writers

The A.R.T of Automotive

Posted by Trey Bodwin on Jul 17, 2018 1:30:00 PM

Changes made to image. Courtesy of  Haiden Goggin. license information here

Car buyers like to feel good about their investment - and if you’re running a dealership you wouldn’t have it any other way. Customers in the market for purchasing a vehicle have more buying options than ever before. The convenience of the internet has led to streamlined transactions, rather than a car buying experience.

Subaru of Clear Lake Parts manager Nick Heidaker expresses the importance of an accessories program at his store, “Our customers find value in personalizing their vehicles—it also gives us a chance in parts/service to meet the customer before their first service appointment.”

Read More

Topics: Accessories System, Sales Best Practices, Customer Retention, Increase Profits, Toyota, Dealership, Vehicle Personalization, accessories, Showroom, accessory program, Educate, customers, Best Practice, success, sans marcos toyota

3 Ways to Get Jazzed About Accessories and Leasing

Posted by Whitney Williams on Jul 9, 2018 2:00:00 PM

In 2018, my dad is even talking about leasing a car. This is the same guy that is adamantly opposed to renting a house, and until lately would have never considered a lease. My dad always said you should never throw your money at something every month that you won’t eventually own.

But even Dad is raising his eyebrows at the opportunity to bring home a really nice vehicle at a fixed cost and turn it right back in when (Mom) is ready for a new one.  You won’t believe this, but my dad isn’t the only one that is on to something.

Turns out basically all of America got the same direct mailer because leasing is on the up and up, and still upping. If you’re not fully versed in the ease, joy, and beauty of accessorizing a leased vehicle, then get ready to be dazzled, my friend. Presenting personalization can’t be any easier than to your lease guy (or gal). *

Read More

Topics: Accessories System, Sales Best Practices, Customer Retention, Presentation Tools, Process Training, Customer Success, Dealership, Vehicle Personalization, accessories, staff, sales team, accessories installations, customers, leasing