Blog

Winning Over Online Customers at a Dealership

Posted by Whitney Williams on Jan 11, 2021 11:57:45 AM

The pandemic rocketed the automotive industry forward one to three years in accepting digital retailing. Years before COVID, we knew Carvana and Vroom were changing the way consumers bought cars. The option to buy online affected dealerships some, however we weren’t comparing apples to apples. 

Consumers did, and still do, like to sit in a car before they buy it. With the majority of customers buying cars traditionally, online retailing was a secondary focus. Just one year ago, merely having a web inventory and an active social media presence made your store competitive in the digital space.

Well, now, everything’s changed.

Why Does Automotive Digital Retailing Matter? 

Google published some astonishing statistics about online buyers. Their data showed that 84% of Americans are shopping for something in any 48-hour period. Additionally, 63% of all shopping began online. The research went further, examining trends when people buy specific products. Those in the market for a car took to Google to gather information. Said consumers ranged from 20 to 68 years old. Over time, these shoppers researched the best dealership, brand, and trade-in online. We can infer the end result. The consumer likely bought a car they chose from their research. The vehicle was likely purchased from a highly rated dealership, also found online. 

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Topics: Customer Retention, Dealership, eCommerce, success, increase sales, customer experience, Digital Retailing

Are You Ready For Another Shutdown?

Posted by Whitney Williams on Dec 15, 2020 2:00:00 PM

Cut the fluff. We might be shutting down again.

This time, rather than lamenting, we focus on preparation. In the end, if everything is able to stay open, we’re only that much more prepared to do business.

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Topics: Accessories System, Service Conversions, Increase Profits, eCommerce, Best Practice, service, Accessories sales, dealer, Digital Retaing

3 Ways Your Dealership Can Compete With Amazon

Posted by Whitney Williams on Oct 22, 2019 10:45:00 AM

Amazon. The Colossus of Clout, the 6th love language, and the number one competitor to your dealership’s accessory program. Amazon Prime is over a hundred million users strong, and commonly raking in over a billion dollars on Prime day alone. How could your locally owned dealership compete with Mother Earth? The same way you eat an elephant. One bite at a time

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Topics: Dealership, Vehicle Personalization, accessories, Showroom, millennials, accessories installations, eCommerce, Best Practice, relationships, Accessories sales, creative, increase sales, content, profit

Use Google To Figure Out Which Car Accessories To Offer

Posted by Jason Lancaster on Jan 8, 2019 1:15:00 PM

In a previous post, we talked about using Google Trends and Instagram hashtag searches to determine which accessories are most popular with vehicle owners. In this post, we'll talk about using data from Google Ads to make decisions about specific products to offer, learn which brands consumers prefer, and more.

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Topics: Word Tracks, Vehicle Personalization, sales, millennials, eCommerce, Best Practice, success, creative, reatailers, content

Best Practice: Eliminating Paper We-Owe

Posted by Whitney Williams on Oct 22, 2018 11:30:00 AM

The we-owe document is a staple of the automotive world. This invaluable document originated out of a need to protect both dealer and customer, but stacks of paper documents leave both parties wanting.

Documentation is the key to professionalism and protection, so why take any risks when it comes to such an important step in the sale? Effectively protecting the dealership’s interest and providing that same comfort for your client saves time and confusion for all involved.

It’s time to bury the paper we-owe for good.

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Topics: Accessories System, Customer Retention, Improve CSI, Process Training, Dealership, Vehicle Personalization, accessories, Educate, customers, eCommerce, Best Practice, success, Accessories sales, configurator, online catalog, increase sales, we-owe

The social media beast is hungry

Posted by Whitney Williams on May 10, 2018 11:00:00 AM

Just a few years ago, you could resist the social media temptress. No, it wasn’t popular, but you could pull it off. Swim upstream a bit. Dabble, but resist diving right in. No more. The social media beast is hungry and it eats a full time salaried position at your dealership for breakfast.

Society as a whole has embraced  the culture of social media and the ease of access to search, shop, and even sell from an online platform. Your grandmother has been on Facebook for two years and is ready to move on to Instagram. Your customer is no exception--and you’ll lose business if you don’t believe it.

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Topics: Sales Best Practices, Marketing, Dealership, Vehicle Personalization, Showroom, sales team, Millenials, Educate, customers, eCommerce, Best Practice

Vehicle personalization goes steady with eCommerce

Posted by Whitney Williams on Sep 12, 2017 2:34:13 PM

Insignia is passionate about vehicle personalization. We believe in offering personalization in the showroom at the point of sale, when your customer is excited about their new purchase and eager to make it their own. We also believe in fully servicing every customer that interacts with your dealership in-person or online. In the quest to offer a total solution to dealerships in the accessory game, we set out to cover new territory.

Consulting with dealerships nationwide, we often hear dealers ask about moving beyond the in-store presentation to an eCommerce parts store. In an effort to meet the full scope of dealer’s needs, Insignia linked arms with RevolutionParts to expand the accessories force field together.

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Topics: Accessories System, Presentation Tools, Increase Profits, Marketing, Dealership, accessories, millennials, eCommerce, RevolutionParts, kiosk