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Are Your Auto Accessory Sales a Wreck?

Posted by Whitney Williams on Oct 18, 2021 1:45:52 PM

Whether you’re Papa’s Car Lot sitting on 1 acre or a corporate mega-store spanning multiple lots, you can boost your bottom line with accessory sales. It’s that simple. Accessories are a multi-billion dollar industry, largely unaffected by the pandemic. Selling them at the point of sale is a proven method of increasing PNVR. The caveat is this: dealerships who pitch accessories chaotically will stumble into success on occasion and overall miss the mark. A successful accessory program requires a process catered to your store. The good news—dealerships are quite accustomed to a process. While the exact flow will vary from store to store, many best practice fundamentals remain the same.

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Topics: Process Training, Dealership, accessories, success, accessory sales

The Perfect Road Trip Accessories

Posted by Whitney Williams on Jun 11, 2021 3:17:05 PM

Release the people!

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Topics: seasonal, customers, success

4 Ways Dealerships Keep Customers Away

Posted by Whitney Williams on Mar 24, 2021 11:13:12 AM

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Topics: Customer Retention, success

3 Strategies to Increase Dealership Customer Retention

Posted by Whitney Williams on Mar 11, 2021 4:37:43 PM

There’s no customer more coveted than the repeat customer. Now, more than ever, dealerships must stand out in the crowd and maintain a good reputation. Loyal customers achieve both those ends. Practice these three strategies to keep your customers pleased. In turn, those loyal customers will refer their friends and utilize your store for all their automotive needs. 

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Topics: Increase Profits, Dealership, success

Winning Over Online Customers at a Dealership

Posted by Whitney Williams on Jan 11, 2021 11:57:45 AM

The pandemic rocketed the automotive industry forward one to three years in accepting digital retailing. Years before COVID, we knew Carvana and Vroom were changing the way consumers bought cars. The option to buy online affected dealerships some, however we weren’t comparing apples to apples. 

Consumers did, and still do, like to sit in a car before they buy it. With the majority of customers buying cars traditionally, online retailing was a secondary focus. Just one year ago, merely having a web inventory and an active social media presence made your store competitive in the digital space.

Well, now, everything’s changed.

Why Does Automotive Digital Retailing Matter? 

Google published some astonishing statistics about online buyers. Their data showed that 84% of Americans are shopping for something in any 48-hour period. Additionally, 63% of all shopping began online. The research went further, examining trends when people buy specific products. Those in the market for a car took to Google to gather information. Said consumers ranged from 20 to 68 years old. Over time, these shoppers researched the best dealership, brand, and trade-in online. We can infer the end result. The consumer likely bought a car they chose from their research. The vehicle was likely purchased from a highly rated dealership, also found online. 

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Topics: Customer Retention, Dealership, eCommerce, success, increase sales, customer experience, Digital Retailing

Cyber Monday is for Vehicle Sales Too!

Posted by Insignia Group on Nov 30, 2020 3:35:00 PM

If COVID-19 hasn’t convinced car dealers of the necessity of a vibrant online retail presence, maybe Cyber Monday 2020 will. Even before the pandemic, Cyber Monday was growing as the virtual twin (literally!) of Black Friday. Cyber Monday emerged as shoppers logged online the Monday after Thanksgiving to check store websites for any missed deals from Black Friday. 

Adobe Analytics, a marketing data software company, is predicting—in spite of or due to the pandemic—that Cyber Monday 2020 (Nov. 30) will garner $12.7 billion in online sales, up from the $9.4 billion in e-commerce in 2019.

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Topics: Dealership, Vehicle Personalization, accessories, customers, success, tips, creative, profit, COVID-19, Social Distancing, cyber monday

Three Ways to Treat the Whole Store This Halloween

Posted by Whitney Williams on Oct 30, 2020 1:15:00 PM

Don’t even try to spook anyone this Halloween. We’re all in a state of hyper-vigilance from 2020, and masks aren’t amusing anymore. When you greet your customers in October just give them some apple cider and a hug. We’ve all been through enough.

Instead, deliver a memorable car-buying experience by lavishing your people with sweet goodness. Vehicle Personalization is all treats and no tricks for everyone involved. From your customer to your General Manager, accessories give everyone just what they want. 

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Topics: Customer Success, Dealership, accessories, seasonal, success, tips, creative, profit

You Can Crush Your End of Year Objectives in 2020

Posted by Whitney Williams on Oct 22, 2020 2:00:00 PM

It’s probably tempting to think end-of-year sales objectives are out the window at this point. After all, 2020 has thrown us for loops and there’s still a quarter left. Overcoming is our theme, and it’s not over till it’s over!

How can Insignia help you finish strong this late in the game? The answer is still accessories.

The OE brands that Insignia supports showed an average increase in order value of over 18% in 2020 compared to 2019!

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Topics: Dealership, Vehicle Personalization, accessories, success, tips, profit

Why Tailgating Accessories Will Boom in 2020

Posted by Whitney Williams on Sep 30, 2020 9:30:00 AM

Once upon a time, cars from every walk of life lined football stadiums for tailgating season. The year was 2019 and the fall air was crisp. Truck beds donned flat screens and chicken wing buffets. Jeeps displayed elaborate pop-out tents. Ford Focuses pulled up with a lone fold-out chair in their trunk, but we accepted them. Football meant community, frenzy and fabulous accessories.

Though the current state of affairs looks different, the football fan lives on. It’s time to replicate tailgating in our driveway and we need accessories to do it. According to The Sports Daily, the average NFL fan is willing to spend about $200 per tailgating party. That's just for one event. Imagine what a true fan would spend on an accessory that will last them through many seasons. With fans trying to replicate an experience remotely, this could be a banner year for tailgating accessories.

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Topics: accessories, seasonal, success, tailgating, 2020

Creating Custom Accessory Packages For Every Kind of Customer

Posted by Whitney Williams on Sep 9, 2020 3:00:00 PM

What can one of the most popular burger joints teach your dealership about Vehicle Personalization?

Simple: everybody wants it their way. Personalization is king, and customizing is always a good idea. Right now, dealerships everywhere need all the good ideas to adapt to the times—such as building packages that allow you to display your brand’s personality—while enticing customers. Custom packages can be fluid, seasonal, brand loyal, fun, quirky, and a host of other things. 

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Topics: Marketing, Dealership, accessories, sales, customers, success, Accessories sales, tips, preload, Aftermarket