The force of gravity was my prediction for the industry from #SEMA16-Reflections. Indeed, SEMA 2017 was a display of gravity as the footprint of the show was bigger -- much bigger than last year -- bigger than #ever.
The 2017 show stretched from the Westgate Resort (meaning actual booths in the Westgate convention halls) all the way to a new, temporary, Performance Hall located between the south hall and the Renaissance Hotel. Not to mention the expansion across Paradise Road in front of the north hall AND behind on Joe W Brown Drive. Pretty soon we will have vehicles and booths on the Wynn golf course! Is it possible for this show to be ANY bigger? (See my prediction at the end for 2018).
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Topics:
SEMA,
Questions,
Dealership,
Vehicle Personalization,
accessories
Are you easily spooked? As we consult with dealerships nationwide, common threads emerge from management staff trapped in a fear. They know vehicle personalization is profitable and bordering on unavoidable--after all, if your customer can’t get it from you, they’ll get it somewhere else.
Unfortunately, misconceptions often hold dealers in place. We’ve debunked the most common objections to vehicle personalization in the showroom. Here are three fears that keep dealerships frozen in place. We encourage you to step into the light.
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Topics:
Customer Retention,
Presentation Tools,
Increase Profits,
Marketing,
Customer Success,
Dealership,
Vehicle Personalization,
accessories,
Showroom,
staff
Imagine walking to the back of your lot and discovering a new vehicle from your inventory, literally picked up and put IN the dumpster. You stare in amazement trying to figure out how one of the most expensive cars on your lot is literally in the trash. Your blood pressure rockets as you realize that’s about $70,000 your dealership is about to write off to salvage...gone.
Now, apply that reaction to watching another sales person quit. According to recent studies, dealerships literally lose $70,000 to $100,000 per year on expenses related to sales staff turnover.
A study conducted by Cox Automotive found employee turnover rate in the showroom is a staggering 67%. The research, published by Auto Remarketing, found dealerships spend an average of $10,000 per new hire, and about 7 out of 10 of those new hires throw in the towel shortly thereafter. With those figures in mind, dealerships with a modest staff of just 10 salespeople torch upwards of $70,000 every year. Auto Remarketing makes the solid point that a lack of training leads to this astonishing turnover rate. We believe there’s a way to stop this runaway train.
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Topics:
Customer Retention,
Improve CSI,
Increase Profits,
Customer Success,
Dealership,
Showroom,
staff,
sales team,
sales,
Educate
Pumpkin spice is in the air. With the changing of the seasons comes differing needs to protect and prolong your customer’s vehicle. As we float into fall, winter weather should be on the dealership’s mind.
The month of October is the perfect time to switch your lead-in product. Summer’s favorite window tint gives way to accessories made to ease the transition to dropping temperatures.
Dealers from Jacksonville to Juno (and everywhere in between) can take a tip from these popular winter weather lead-in products to maximize accessory sales in the fall.
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Topics:
Presentation Tools,
Increase Profits,
Dealership,
accessories,
Showroom,
sales,
seasonal
Vehicles from the port are like extended family at Christmas. You’re happy to welcome them and treat them well, and even happier to send them off. Overstaying your welcome is never a good look, even when you’re a shiny new car. Sometimes, there are a few laggards that one must encourage. Time is truly money in the dealership realm. Keeping inventory moving at a steady pace is essential and the best way to minimize lot rot is to prevent it, with style.
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Topics:
Sales Best Practices,
Customer Retention,
Increase Profits,
Dealership,
accessories,
accessories installations,
Educate
Insignia is passionate about vehicle personalization. We believe in offering personalization in the showroom at the point of sale, when your customer is excited about their new purchase and eager to make it their own. We also believe in fully servicing every customer that interacts with your dealership in-person or online. In the quest to offer a total solution to dealerships in the accessory game, we set out to cover new territory.
Consulting with dealerships nationwide, we often hear dealers ask about moving beyond the in-store presentation to an eCommerce parts store. In an effort to meet the full scope of dealer’s needs, Insignia linked arms with RevolutionParts to expand the accessories force field together.
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Topics:
Accessories System,
Presentation Tools,
Increase Profits,
Marketing,
Dealership,
accessories,
millennials,
eCommerce,
RevolutionParts,
kiosk
“In the next ten years, 40% of all new vehicles will be sold to millennials, and they’ll be buying cars for the rest of the 21st century” [AutoTrader]
In 2013, AutoTrader conducted an extensive study of the millennials buying motives and power. Fast-forward to present day and we clearly see these findings unfolding as automotive dealerships perform back flips to keep up with consumer demands. There are enough articles about the habits of millennials and the iGeneration to fill a small galaxy. With so much information to sift through, how can a dealership stay up-to-date on the latest trends, technology, and marketing, and still sell cars?
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Topics:
Sales Best Practices,
Presentation Tools,
Improve CSI,
Increase Profits,
Customer Success,
Dealership,
Vehicle Personalization,
sales,
Millenials,
Educate,
customers
Watch Insignia’s David Stringer present Insignia Challenge Coins to Jonathan Murray and Jessica Thompson of Ken Garff Chrysler Dodge Jeep Ram.
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Topics:
Accessories System,
Presentation Tools,
Increase Profits,
Dealership,
Challenge Coin,
Jeep,
Dodge,
Chrysler,
Ram,
Vehicle Personalization,
accessories,
Showroom
If you thought middle school gym class was nerve wracking, how about your first day in car sales?
Being the fresh face on the sales floor can be intense. There’s a lot to be learned and plenty of competition. While healthy dealerships foster a team atmosphere that builds each individual up, a desire to prove oneself is prevalent in the showroom.
With incentive checks, recognition, and promotions at stake, it’s no wonder that every good salesperson wants to be number one. When that need to achieve is nurtured in a good-natured environment, these highly motivated salespeople lay a sturdy foundation for profitable dealerships to build upon. But how do dealerships acculturate the new guy (or gal) to the competition without discouraging them?
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Topics:
Accessory News,
Increase Profits,
Process Training,
Toyota,
Dealership,
accessories,
staff,
sales team,
sales,
accessories installations,
Educate
Successful dealerships do not sell vehicle personalization.
No, dealers with millions in added front-end gross are not made up of smooth-talking accessory managers. High volume personalization profit centers aren't giving anything away, using gimmick advertising, or bulldozing weary car buyers. Dealerships climbing the ladder in the accessory business are simply educating every customer on the options available to enhance, protect, and prolong their vehicle, all with an affordable monthly payment.
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Topics:
Accessories System,
Presentation Tools,
Increase Profits,
Process Training,
Dealership,
Vehicle Personalization,
staff,
sales,
Educate