Blog

No excuses, sell like a champion

Posted by Insignia Group on Mar 3, 2014 8:30:00 AM

Whether a Notre Dame fan or not, you have to admit the "Play Like A Champion Today" slogan and ritual is inspiring.  The term champion brings to mind admirable qualities. Leadership, devotion, and discipline are all qualities that extend far beyond the athletic field.  When looking to develop a strategic vehicle personalization plan, you'll need to designate your own "champ" to drive success.

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Topics: Accessories System, Sales Best Practices, Increase Profits, Process Training

My sales team can’t sell that... part 2

Posted by Insignia Group on Sep 24, 2013 9:00:00 AM

Recently I was talking with the owner of a dealer group about personalizaation. We talked about his team's desire to sell vehicle personalization across his 17 dealerships.  I talk with so many dealership owners that simply have a tough time motivating their team to sell BEYOND the vehicle. Many--maybe too many--accept this as “the way it is.”

This particular dealer principal's comment was simple: “We all like cars, and we all like the toys and accessories that go on cars. That’s why it’s such a fun business. If you can’t close your people on that, maybe you’re in the wrong business.”

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Topics: Sales Best Practices, Reducing Turnover, Increase Profits, Process Training

What an Apple store can teach dealerships

Posted by Insignia Group on Jan 23, 2013 10:00:00 AM

Apple stores are one of the most successful retail stores in the world. According to The Mac Observer, one of their largest growing product segments is accessories. iPad owners average spending $150+ on accessories. Technology experts believe that if others want to compete, they'll have to partner with an accessories maker.

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Topics: Sales Best Practices, Presentation Tools, Increase Profits, Process Training

How to offer vehicle personalization to women successfully

Posted by Insignia Group on May 1, 2012 8:00:00 AM

The range of vehicle accessories in the automotive aftermarket industry today is nothing less than staggering.  From the simple embellishments like better floor mats and car covers to complete sparkling chrome makeovers and everything in between, there are gizmos and attachments to make virtually any car or truck carry more things, move a little faster, last a little longer, and look a little better. 

In the shuffle of all these accessories, sometimes we forget who's holding the purse strings of most vehicle purchases in North America:  women.  Females make the purchase decisions in an increasing majority of North American households, and many times they are making the accessory decisions, as well.  Are you effectively marketing your own accessories to women?  Here's a list of five tips you can use to make your automotive accessories more attractive to the female consumer.

1. Avoid the Hard Sell

Women take their time to make a purchase decision – much longer than men, and they're far more likely to do business with a company that gives her the time and space she needs to think over her purchase decision.  Make yourself available, even give her your contact number, patiently and honestly answer her questions, and then give her some breathing room before you ask for the sale.  Chances are good she isn't going to buy on her first visit, but if you make her feel comfortable and avoid pressuring her, when she does decide to buy,  she'll be back.

2. Find Simple Solutions 

Today's woman is a mother, wife, homemaker, professional, and CFO for her family.  She is always on the go, and doesn't always have time for “some assembly required” projects.  When showing her options, choose accessories that are easy to install and utilize.  “Step one, and done” is the ticket for today's female consumer.  If she wants a project, she'll tell you.

3. Go the Distance

In today's world, most women aren't looking to be in a new car every few years.  Her car is her family's home on the road, and she means to get all the value she can from her investment.  Accessories that preserve vehicle longevity will appeal to the thrifty mom looking to take her vehicle well into six digits.

4. Built for Comfort

Remember, the female consumer wears many hats, and logs a lot of miles. Between shuttling kids to school and extracurriculars, driving herself to and from work, running errands, not to mention just taking a trip for fun, she spends a lot of time in the car.  Accessories aiming to make that time more comfortable, convenient, or otherwise more pleasant are the way to go, particularly those that are aimed specifically to females.  Now, we're not talking about the pink steering wheel cover or headlight eyelashes.  Purse holders, back seat entertainment systems, and other such conveniences make her time behind the wheel a little less stressful, and that's what it's all about.

5. Think Green

This may be the most important of all the tips.  When I talk to women across the country about what they want to see in a new car, fuel efficiency and eco-friendliness are almost always the top of the list.  Items that speak to that need will resonate powerfully among women.  Items made with eco-friendly materials, goods that bolster aerodynamics and boost fuel efficiency, and high tech add-ons like GPS systems will be very appealing to women when presented in the context of a greener driving experience.

Courtesy of Insignia's Guest Blogger Jody DeVere, CEO of AskPatty.com Inc.

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Topics: Sales Best Practices, Improve CSI, Process Training

Word Tracks: A Proven Method for Selling Accessories

Posted by Insignia Group on Apr 9, 2012 8:00:00 AM

 

Every successful sales organization uses word tracks, sometimes called sales scripts. Talking off the cuff is chaotic, and may lead to a “Tommy Boy”-esque presentation of awkwardness. Strategic word tracks train new employees to sell with confidence. They can aid in transitions and overcome objections that might otherwise derail a sale. Insignia Group has years of experience with a multitude of dealerships covering nearly every brand. From mega-dealer groups to small family-owned stores, the need for word tracks is common in all stores. Over the years, this best practice tip has been refined by trial and error. Dealerships that bring in hundreds of thousands of dollars in accessory sales use sales scripts every day. Insignia Group alone has dealerships doing a million dollars or more, a year, by selling accessories at the point of sale. 

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Topics: Sales Best Practices, Word Tracks, Process Training

What is your vehicle accessory sales potential in 2012?

Posted by Insignia Group on Jan 9, 2012 8:00:00 AM

Have you been setting Sales goals for 2012?  How about this one: Make more money per vehicle sold

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Topics: Accessories System, Process Training