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4 consumer points to consider when selling car accessories

Posted by Mike Pitkowicz on Sep 8, 2011 8:00:00 AM

Since the release of the popular film “The Fast and the Furious”, car accessorizing has shifted from being a secret of car gear enthusiasts to a mainstream phenomenon. It even factors into customer retention for service conversions. Two sequels later and the aftermarket accessory market continues to average 8% growth annually. Car dealerships would be wise to keep up. The demand for car accessories is high. And, just like fashion accessories, there are hundreds of options. And, trends change rapidly. Here are four reasons why people love to personalize their vehicles.

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Topics: Customer Retention

3 ways to keep your car sales alive before F&I

Posted by Mike Pitkowicz on Aug 11, 2011 8:00:00 AM

Purchasing a car is the second largest investment most people will make. And, unfortunately, many compare the experience to a visit with the dentist. John Krafcik, Hyundai Motor America CEO stated “Americans would rather go to the dentist than visit a car dealer.”  So many things can go wrong from the time a prospect sets foot on the lot to the time they roll off in their new car. Many deals fall apart during one fatal stage, the uncomfortable transition to F&I.  During this time period many prospects are likely to change their mind.

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Topics: Customer Retention