With AutoNation Ford’s service directors gathered around the table, a new venture of customizing vehicles with aftermarket accessories was introduced. Within weeks, Insignia Group created customization for AutoNation’s aftermarket focus, AutoGear. Employees were trained, pricing was determined, and a carefully laid process was ready for action. The dealer’s service and parts director, David Bartalis, was ready for anything--but not everyone was on board.
“The initial response was a mixed bag,” David remembers. “Some associates were excited, some were concerned. Many were programmed to believe if you work at a dealer, you should only put factory parts into the vehicle we service and sell. When we launched the program, some employees were worried about not using factory parts--but we knew from day one we were going to make this successful.”


