We are Insignia Group, a software and consulting company located in South Carolina that is revolutionizing the automotive accessories industry.  Do you enjoy working on a team that consistently produces results and exceeds expectations? Do you long to work at a smaller organization where your voice is heard and your impact is great? Do you cook a mean batch of chili that could win the coveted hot pepper award? If you answered yes to any (or even better – all) of these questions, come work with us!

 Here at Insignia Group, we specialize in providing accessory sales solutions, consulting and training. By using our vehicle personalization system, automotive dealerships can easily manage accessory sales, ensuring dealerships can easily profit from automotive accessory sales effectively. As a Customer Care Expert, you are responsible for understanding our system, supporting our dealerships, and answering customer questions as they come in.

Our Customer Care Experts are responsible for the training of dealerships, as well as responding to e-mails, telephone calls and other inquiries from new and existing customers.  You are expected to input and maintain accurate information in our Customer Retention Management Software (CRM).  Regular communication via phone and email to team members and outside corporate personnel is expected.

 Specific Duties:

• Make appointments to schedule over the phone training sessions.
• Instruct dealers by telephone conference calls of training procedures.
• Hold webinars for dealer group trainings via WebEx
• Follow up with dealers to ensure proper documentation is received
• Respond to dealer inquiries by telephone and conference calls.
• Communicate clearly and effectively with Insignia team members and outside corporate personnel
• Data entry in the Customer Retention Management Software (CRM).
• Maintain and update the Customer Retention Management Software (CRM).
• Create dealership systems and process agreements.
• Other duties as assigned.
• Reports to the Director of Customer Care and Guided Coordinator

 Job Requirements & Qualifications:

• Prior automotive experience is not required, but is a plus
• Previous Customer Service experience required
• Good telephone skills and etiquette
• Knowledge of MS Office suite
• Good data entry skills
• Organizational skills needed